To support High Fidelity Wraparound (HFW), a HFW Coach and HFW Supervisor are necessary. These roles may be performed by one person, or in a combined position. Coaching is the process of teaching someone to do HFW by showing them the process, doing the process with them, and providing ongoing consultation. Coaching teaches the HFW Facilitators, the Youth Support Partners and the Family Support Partners how to do the HFW process with fidelity.
A High Fidelity Wraparound (HFW) Coach uses various coaching strategies to support the Facilitator, the Family Support Partner and the Youth Support Partner in their work in the team process. The techniques include group coaching, live coaching, documentation review, as well as other modalities that build knowledge and create fidelity to the process.
A HFW Coach has demonstrated skills that are necessary to be a HFW Facilitator, and should also have the resource knowledge and compassion of the Family and Youth Support Partner. They also have the experience to assist with the selection and orientation of new HFW workforce members, support training, and prepare workforce members to work with youth and families. The HFW Coach supports the HFW workforce members in improving their skills through live coaching and consultation. The Coach continually assesses the HFW workforce, provides feedback and develops and monitors workforce member's Professional Development Plans in partnership with the HFW Supervisor.
Roles and Responsibilities
HFW Coaching can take several forms. It can be formal or informal, but there are seven activities involved in HFW coaching of the HFW workforce.
- Orientation: HFW Coaches will inform the HFW workforce of the expectations of completing training and the credentialing process, the roles of the HFW workforce, understanding the roles of the agencies and community, and clarifying the supports and expectations available to the HFW workforce during the HFW process. Orientation also offers an opportunity for the HFW workforce to understand the HFW Principles, Phases, Activities and the Theory of Change and to work on their Professional Development Plan.
- Shadowing: The HFW Coach will show how to do a HFW activity by doing it in front of the HFW workforce.
- Training Support: Helps the HFW workforce understand the topics of training and develop an understanding of how to apply what they have learned through the activities and discussions of the curriculum. This includes behavioral rehearsal so the HFW workforce can practice HFW before doing it with youth and families.
- Preparation: This prepares the HFW workforce to begin doing HFW and includes the development of a Coaching Plan with the HFW Facilitator and HFW Supervisor. The HFW workforce works with the HFW Coach to prepare for HFW peer-to-peer coaching, HFW “expert” coaching and presentations at HFW Group Supervision.
- Live HFW Coaching: The HFW Coach accompanies the HFW workforce to the youth and family they are working with and is a part of the major HFW activities. The HFW Coach also reviews videotapes and documentation of the HFW workforce's progress. The HFW Coach may interject into the interaction between the HFW workforce and the youth and/or family during a live HFW Coaching, or may just observe and comment later.
- Group Coaching: The HFW Coach gathers the HFW workforce together to review cases as they relate to the phases, activities and Theory of Change. This may include role play activities as a group, and discussion around High Fidelity Wraparound-related topics.
- Ongoing Assessment and Feedback: The HFW Coach supports learning for the HFW workforce, and works to complete the HFW credentialing observations for them. The HFW Coach documents reviews for the HFW Facilitators, Youth Support Partners and Family Support Partners.
The High Fidelity Wraparound Coach must have:
- Demonstrated skills that are necessary to be an accomplished HFW Facilitator and or Family and Youth Support Partners.
- A Bachelor’s Degree in a Human Services related field
- Two years of experience providing services for children and families
- Willingness to complete the HFW Coach credentialing
- Willingness to complete the mandatory Five Day Team Training, and the Coaching Circuit.
- A understanding of, and have experience with different systems including schools, mental health, child welfare, juvenile justice, health and others
- Experience working with or living with children who have complex emotional needs
- A knowledge of community resources
Characteristics of an Effective HFW Coach
The High Fidelity Wraparound Coach must possess:
- A positive approach to promoting growth and progress in others
- A broad base of experience with life
- A diverse and culturally competent acceptance of individuals, and what constitutes a family
- An ability to work collaboratively with supervisors and staff in other child-serving agencies in the community
- An outgoing personality and good interpersonal skills
- An ability to engage people from different cultures, ages, and backgrounds