Testimonials

High Fidelity Wraparound is a process that is unlike anything else our youth and families in Pennsylvania are accustomed to. It is a process that enables the various systems and service providers in a youth and family’s life to alter their way of doing business. It is a way to integrate everyone so that the work is collaborative and hope-based. There are visible changes and improvements in how youth and families live their lives. Changes are maintained without a high level of professional involvement. Because this process is youth and family driven, it is they who create the plan and they who create the team they feel will help them achieve their goals.

If you would like to add your own experiences, please send your comments to yfti@upmc.edu and in type “testimonial” in the subject line. We appreciate your input.

A Grandmother's Appreciation: /files/file/A%20Grandmother's%20Appreciation.docx

A Family's Perspective to Joint Planning Team (HFW): files/file/Family%20Perspective%20on%20JPT.docx

God's Gift to our Family in Need: files/file/Gods%20Gift%20To%20Our%20Family%20In%20Need%20Poem.pdf

Here are some statements from parents and guardians (in their own words) about how High Fidelity Wraparound has impacted them:

“High Fidelity Wraparound was a positive experience for my son and me. I am a single mother that so frustrated with the “system” and people who were supposed to me helping me. I wanted my son to be “fixed.” By the time this program was presented to me, we had tried so many other services. My son had been hospitalized several times; we had several rounds of family based mental health from all different agencies that came through my home like a whirlwind. Then there was the current mobile therapist and TSS that were not helping either. I had no idea how to help my son, I had no idea what was going on and these services weren’t helping either! I was so angry! High Fidelity Wraparound was so different. I wasn’t sure at first and I thought it was one more service that wasn’t going to work. The team based approach really helped bring the service providers, school staff, and family together to help my son and me. There were times when I felt like giving up, the facilitator and I would call my team together and come up with various directions we could go. Ultimately the decision was ours, which was a huge change from the other places we had worked with. My son had more “buy in” because he felt heard by the team. The crisis planning saved my relationship with my son as I realized he would never be “fixed” but we could learn about how to work together and listen to one another so the home was peaceful. I was able to rebuild relationships with family members as they joined the team. High Fidelity Wraparound was different from other places because they listened and helped us develop a plan and follow through with support and guidance, as opposed to telling us what to do and then leaving us to figure it out all alone. We have graduated from Wraparound and my team continues to meet once a month. My son has since graduated from High School, is attending a post secondary technical school and is holding down a job. He sees an outpatient therapist one time per month and still gets medication management. Now that is what I call success!” Ellen (parent)

“I found it very empowering when I usually felt lost. It was validating to know that I am allowed to say “no” to James. The team gave me support and taught me how to stand on my two feet. When we meet with the school, it is really MY meeting. I think it has helped me communicate with James. It has helped to hear other people’s brainstormed options. It helped to show us that it’s not just me trying to be the raise James and I am not all by myself. I liked the fact of a Youth Support Partner because it was an extra male role model for James. He is always around women. The order and structure of the meetings has really helped keep everything and everyone on track. It is less overwhelming. It’s the small baby steps that help.”
Joy

“When I was asked about having yet another service involved in the care of my daughter, Rebekka, I was hesitant. After meeting with Andrew and going through family meetings and having him as a source for information and support I am thankful for this program. Andrew has been instrumental in opening a line of communication between Bekka and me and Dave. Andrew has also given us tools to use in working through some hot topics or issues in the house. Dave was very reluctant at first to have someone coming out and working with us. Although he doesn’t participate in the meetings as often as we would like to, he does see the benefits of working with Andrew. We have tackled issues from hot topics between Bekka and Dave, issues with Bekka at Probation and role playing techniques in playing out situations and how things sound and finding a better way to respond when issues do occur. Andrew has gone to all of the educational meetings between Millcreek Learning Center (Alt Ed Program), Westlake and Sarah Reed.

Andrew was instrumental in suggesting Bekka stay at the MLK, Alt Ed program until the panel could determine a more suitable school situation. He also identified triggers with Bekka and me between administration and teachers in her class and worked on a one on one basis with Bekka to work through anger issues or when she would escalate in class. With Andrew’s help the incidents have become less frequent. Andrew also worked on situations with Bekka that involved appropriate peer relationships in and out of school. The teacher would email me if Bekka was having issues in class and in most cases I was able to alert Andrew and ask if he could see what was going on with Bekka and he was right there to avert further disruption in the class or Bekka getting more upset. Another instance where Andrew was instrumental was a situation that was occurring through the Earn It Program where Bekka works to repay restitution through Probation. Andrew met with the Probation staff and myself to identify the problems at Probation and offered the service of a Youth Support Partner to attend work with Bekka two days a week. The YSP has totally stopped all issues at the Program. Had this not been implemented, I feel Bekka would have lost her position there and would have ended up in placement.

In conclusion, this program is very valuable and is AWESOME in the results it has made in my family and with Bekka. I think we would be in a very bad situation if this program were not in place. This program has taught me there are different ways to handle situations and different views as to why situations are happening and there is a solution, we just need to network and figure it out.”
Gina S.